When will I get my order?
Your order will be shipped within 5 business days following placement. If you request rush delivery, we will do our best to expedite your order. Please keep in mind that we do not carry any pieces in stock. Each piece will be handmade especially for you. If multiple pieces are ordered, delivery time may be delayed. Please contact us if you have any concerns.
How do you ship?
All orders are shipped via UPS. All packages are shipped insured. We cannot deliver to a P.O. Box. A street address and phone number are required for all shipments.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, and American Express.
What is the cost of shipping and handling?
Our web site will automatically calculate the correct shipping charges for your order. Charges are calculated based upon the weight of the package and the destination. All orders will be shipped within 5 days of receipt of your order – contingent upon availability. If delivery is to be delayed or the item is unavailable we will inform you by email with an estimated delivery date.
You should receive your order within 5-7 days after we ship it. That is the delivery period quoted by UPS for all standard ground deliveries. You may request overnight or second day delivery for an additional charge.
International Orders?
We accept international orders via our website for selected countries. If your country is not listed as an option in the shipping destination menu, please email ann@doublehappinessjewelry.com. We will do our best to either add your country to our website shipping destinations or process your order manually via email or phone. Please be aware that international orders may be subject to customs duties and/or taxes. This is not a charge from Double Happiness by Stephanie Wells. Please contact UPS or your local Customs office for more information regarding these charges.
Do you charge sales tax?
We are required by law to collect sales tax on orders billed or shipped to the state of California (8.75%).
What if I don’t want to place an order over the Internet?
Although we encourage our customers to place their orders using our secure online ordering system, you can place an order by telephone or email. To place a telephone order, select the items you wish to order and call us at 1.619.702.5799 with your delivery and credit card information. You can also email us your order. We will process your order manually.
Can I ship to a location that is different from my billing address?
Yes. To ship to another address, please enter your billing address in the billing address field and the shipping address in the shipping address field on the check out page when you check out.
What is your return policy and warranty?
All products are covered by our LIMITED WARRANTY. If the product is determined within 10 days to have a manufacturers defect, we will repair or replace it at no cost. If you are unhappy with your selection, you may return it within 3 days of the confirmed UPS receipt date. You must email ann@doublehappinessjewelry.com for a return authorization. Remember, the item must not have been worn, in the original package, and with the tags still attached! When we receive the item in an unused condition we will credit your account minus the shipping costs. We will not issue credits for items without a return authorization.
All return packages must be prepaid, insured for your own protection and in the original box. We do not accept returns that are not shipped in a box, as the jewelry will most likely be crushed in transit. Once an item is sold, we cannot be responsible for any damages due to wear, negligence, modification or misuse. By law, pierced earrings are not returnable. Gift recipients are entitled to a merchandise credit only.
If you return a product outside of this process, your credit or exchange may be delayed or refused.
How can I check the status of my order?
Send an email to ann@doublehappinessjewelry.com. Be sure to mention your order number and your name.
Disclaimer
While we endeavor to provide the most accurate, up-to-date information available, the information, materials, products, and services available on this site may include inaccuracies, typographical errors, or outdated information. Moreover, Double Happiness by Stephanie Wells may make modifications or changes to the site or the information, materials, products, and services described therein at any time, for any reason. Double Happiness by Stephanie Wells is not responsible for, and need not honor, typographical or pricing errors on the site. We reserve the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders in which Double Happiness by Stephanie Wells believes the customer has violated applicable law, and orders that we believe are harmful to us. Double Happiness by Stephanie Wells also reserves the right to limit the number of items purchased or orders placed through this site.
